We are responsible for our product conditions. We would love to help you resolve any issues. We want you to have a positive experience every time you shop with Casegear. Please let us know if you have received any defective items by submitting a ticket.

Follow 2 easy steps to claim warranty

1. Check to see if your items qualifies for warranty

2. If you qualify, submit a ticket, including your order number and issue you are having.

Who Qualifies?

The Casegear warranty is non-transferable and covers only the original end-buyer. Proof of purchase is required to qualify for the warranty.

What Qualifies?

Products that are purchased directly from Casegear, online marketplaces and our offline authorised partners are eligible for warranty.

 The warranty does not cover the following:

  • Normal wear and tear from daily use of product
  • Product was used for unintended purposes
  • Misuse, mishandling, accident, or other abnormal use of product
  • Damage caused by improper or unauthorized repair or maintenance
  • Product is not genuine or not manufactured by Casegear
  • 3rd party purchases are not covered under Casegear warranty
  • Casegear 2-Year Warranty

    Casegear offers a 2-year limited manufacturer warranty on a specific products. This warranty is only valid for items that are considered defective. Defects are defined as imperfections or flaws that are produced by a manufacturing error. Accidental drops, installation failures, normal wear and tear, etc. caused by the owner are not covered under this warranty.