We are responsible for our product conditions. We would love to help you resolve any issues. We want you to have a positive experience every time you shop with Casegear. Please let us know if you have received any defective items by submitting a ticket.

Follow 2 easy steps to claim warranty

1. Check to see if your items qualifies for warranty

2. If you qualify, submit a ticket, including your order number and issue you are having.

Who Qualifies?

The Casegear warranty is non-transferable and covers only the original end-buyer. Proof of purchase is required to qualify for the warranty.

What Qualifies?

Products that are purchased directly from Casegear, online marketplaces and our offline authorised partners are eligible for warranty.

Β The warranty does not cover the following:

  • Normal wear and tear from daily use of product
  • Product was used for unintended purposes
  • Misuse, mishandling, accident, or other abnormal use of product
  • Damage caused by improper or unauthorized repair or maintenance
  • Product is not genuine or not manufactured by Casegear
  • 3rd party purchases are not covered under Casegear warranty
  • Casegear 2-Year Warranty

    Casegear offers a 2-year limited manufacturer warranty on a specific products. This warranty is only valid for items that are considered defective. Defects are defined as imperfections or flaws that are produced by a manufacturing error. Accidental drops, installation failures, normal wear and tear, etc. caused by the owner are not covered under this warranty.