Shipping policy

At CASEGEAR, we want your order to reach you quickly, safely, and without unnecessary hassle. Here’s everything you need to know about our shipping and delivery.

 


1. Order Processing

Orders placed Monday-Saturday before 11 AM are shipped the same day.

Orders placed after 11 AM, on Sundays or holidays are shipped within the next working day.


2. Delivery Timeline

Orders are generally delivered within 2-4 working days after dispatch.

Delivery timelines are estimates and may vary due to:

  • Delivery location
  • Weather conditions
  • Courier delays
  • Other unforeseen circumstances

3. Free Delivery

Free standard delivery is available on all prepaid orders.

Tracking details are shared once your order is dispatched.

 

4. Express Delivery

Express Delivery may be available for eligible orders at ₹49.

If we fail to deliver the order within the promised Express Delivery timeline, the Express Delivery fee will be refunded. For orders placed through Cash on Delivery (COD) or EMI payment methods, any refund of the Express Delivery fee will be processed exclusively as Store Credit and will not be refunded to the original payment method.

 

5. Delayed, Lost or Undelivered Orders

If your order is significantly delayed, lost or undelivered, please contact us.

We will work with our delivery partner to resolve the issue through:

  • Re-shipment, or
  • An eligible refund

 

6. RTO (Return to Origin)

: Prepaid Orders

Our first priority is to re-ship your order free of charge. If you do not want re-shipment, the refund will be provided as Casegear Store Credit.

For genuine cases where the RTO was not caused by you, you may request a refund to the original payment method, subject to a  ₹99 return logistics deduction.

The ₹99 deduction does not apply when the issue is caused by CASEGEAR or the delivery partner.

: COD Orders with Partial Payment

If a partially paid COD order is returned as RTO, the partial payment is non-refundable, and the order can only be re-shipped.

: COD, EMI & Pay After Delivery

RTO orders are handled as per the applicable payment terms. Customer-caused RTOs may be subject to applicable logistics or handling charges.

 

7. Delivery Address

Please ensure your name, address, PIN code and phone number are correct before placing your order.

Address changes may not be possible once the order has been shipped.

 

8. Our Promise

We believe our responsibility doesn't end when your order leaves our warehouse.

We'll dispatch your order quickly, keep you informed, and help resolve genuine delivery issues along the way.

If you need help with your delivery, our Customer Support team is always here to assist.

Last Updated: August 2026