Terms of service

These Terms & Conditions govern your use of casegear.in and your purchases from CASEGEAR INDIA PRIVATE LIMITED.

By accessing our website or placing an order, you agree to these Terms & Conditions along with our Privacy Policy, Shipping & Delivery Policy, Return & Refund Policy, and other applicable policies.

 


1. Use of Our Website

You agree to use our website only for lawful purposes and provide accurate information when placing an order or creating an account.

Any misuse, fraudulent activity, unauthorised access, or attempt to disrupt our website may result in restriction or termination of access.

 

2. Products & Pricing

We make reasonable efforts to ensure that product descriptions, images, prices and availability displayed on our website are accurate.

Minor variations in colour, appearance or packaging may occur.

Prices, products, offers and availability may change from time to time.

In case of an obvious pricing or technical error, we reserve the right to correct the error and, where applicable, cancel the affected order and provide an eligible refund.


3. Orders & Payments

An order is confirmed once it has been accepted for processing by CASEGEAR.

We may cancel or decline an order in cases such as:

  • Product unavailability
  • Suspected fraud
  • Incorrect information
  • Pricing errors
  • Other genuine fulfilment issues

Payments are processed through authorised payment partners.

Available payment methods may include:

  • Prepaid payments
  • Cash on Delivery (COD)
  • EMI
  • Pay After Delivery
  • Other options shown at checkout

Specific payment, cancellation and RTO conditions are covered in our applicable policies.


4. Shipping & Delivery

We aim to dispatch and deliver orders within the timelines communicated on our website.

For complete details regarding dispatch, delivery timelines, Express Delivery, delays and RTO, please refer to our Shipping Policy.


5. Returns, Refunds & Replacements

Returns, refunds, exchanges and replacements are governed by our Return & Refund Policy.

Nothing in these Terms is intended to limit any consumer rights available under applicable law.


6. Intellectual Property

All CASEGEAR logos, brand names, product designs, photographs, graphics, text, videos, website content and other materials are owned by or licensed to CASEGEAR.

You may not copy, reproduce, modify, distribute or commercially use our content without our prior written permission.


7. Reviews & Customer Content

If you submit a review, photograph, video, testimonial or other content to CASEGEAR, you confirm that you have the right to share it and that it does not violate any law or third-party rights.

By submitting such content, you allow CASEGEAR to use it for legitimate business, marketing and promotional purposes, subject to applicable law.


8. Third-Party Services

Our website may use third-party services such as:

  • Payment gateways
  • Delivery partners
  • Analytics platforms
  • Advertising services

These services may have their own terms and privacy policies.


9. Fraud & Misuse

We take fraudulent transactions, coupon abuse, false claims, payment misuse and other forms of misuse seriously.

Where reasonably necessary and permitted by law, we may:

  • Cancel affected orders.
  • Restrict accounts.
  • Withdraw benefits obtained through misuse.
  • Take appropriate legal action.


10. Website Availability & Liability

We work to keep our website secure and available but cannot guarantee that it will always be uninterrupted or error-free.

To the maximum extent permitted by law, CASEGEAR will not be liable for indirect or consequential losses arising from the use of our website or services.

Nothing in these Terms limits any liability or consumer rights that cannot legally be excluded.


11. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, services or applicable laws.

The latest version will always be published on this page with the updated date.


12. Governing Law & Contact

These Terms are governed by the laws of India and are subject to the jurisdiction of the competent courts in Gurgaon, Haryana, subject to applicable law.

For questions, complaints or assistance:

CASEGEAR INDIA PRIVATE LIMITED
Gurgaon, Haryana – 122001, India
Email: support@casegear.in

Last Updated: August 2026