Privacy policy

At CASEGEAR INDIA PRIVATE LIMITED (“CASEGEAR”, “we”, “us” or “our”), we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, why we collect it, how we use it, when we share it, and the choices available to you when you use casegear.in, our services, or interact with us.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

 


1. Information We Collect

Information you provide

Name, mobile number, email address, billing and delivery address, order details, account information, and information you provide when contacting our support team or participating in promotions, surveys or contests.

Payment information

Payments are processed through authorised payment partners. We may receive payment-related information such as transaction status, payment method and transaction reference, but we do not store your complete card or banking credentials.

Device & browsing information

IP address, browser type, device information, operating system, pages viewed, products browsed, referring URLs, approximate location and information about how you use our website.

Cookies and similar technologies

We use cookies and similar technologies to keep our website functioning, remember preferences, understand website usage, improve your experience and measure the effectiveness of our communications and advertising.

 

2. How We Use Your Information

We use your information to:

  • Process, confirm and deliver your orders.
  • Process payments, refunds, cancellations and exchanges.
  • Provide invoices, order updates, shipping updates and customer support.
  • Verify and protect transactions and prevent fraud or misuse.
  • Improve our products, website, services and customer experience.
  • Personalise your experience and show relevant products or offers.
  • Send promotional communications where permitted and according to your preferences.
  • Conduct analytics, research and internal business operations.
  • Comply with applicable legal, regulatory and tax requirements.

We use your information only for legitimate and relevant purposes connected with our business and your relationship with CASEGEAR.


3. Marketing Communications

We may send you promotional emails, SMS, WhatsApp messages or other communications about CASEGEAR products, offers and updates where permitted by law.

You can opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Please note that even if you opt out of marketing messages, we may still send essential communications relating to your orders, payments, account, security or customer support.


4. When We Share Your Information

We do not sell your personal information.

We may share relevant information with trusted service providers who help us operate our business, including:

  • Payment and financing partners.
  • Delivery and logistics partners.
  • Technology, hosting and website service providers.
  • Customer support and communication platforms.
  • Analytics and advertising service providers.
  • Professional, legal, accounting or compliance advisors.

These parties receive only the information reasonably required to provide their services and are expected to handle it securely and appropriately.

We may also disclose information where required by law, legal process, government authorities, fraud investigations, or to protect the rights, safety and security of CASEGEAR, our customers or others.


5. Advertising & Analytics

We may use analytics and advertising technologies provided by third parties to understand how customers interact with our website, measure campaigns and show relevant CASEGEAR advertisements.

These technologies may use cookies, pixels or similar identifiers.

Where applicable, you can manage certain cookie or advertising preferences through your browser, device settings or available privacy controls.


6. Cookies

Cookies help us provide a better and more reliable website experience.

We may use cookies to:

  • Keep items in your shopping cart.
  • Remember preferences.
  • Understand website traffic and usage.
  • Improve website performance.
  • Measure advertising and marketing campaigns.
  • Provide relevant content and offers.

You can control or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.


7. How We Protect Your Information

We use reasonable technical, organisational and security measures designed to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

Payment transactions are processed through secure payment partners and appropriate security measures are used during transmission.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. We continuously work to improve the security of our systems and information.


8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining business and transaction records, resolving disputes, preventing fraud, and meeting legal, tax and regulatory requirements.

When information is no longer required, we will take reasonable steps to delete or anonymise it, subject to applicable law.


9. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction or updating of inaccurate information.
  • Request deletion of personal information where permitted.
  • Withdraw consent where processing is based on consent.
  • Opt out of promotional communications.
  • Raise a concern or grievance regarding how your information is handled.

To exercise your rights, please contact us using the details provided below. We may need to verify your identity before processing certain requests.


10. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children in circumstances where applicable law requires parental consent.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.


11. Third-Party Links

Our website may contain links to third-party websites, payment services, social media platforms or other services.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing them with your personal information.


12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services or applicable laws.

Any updated version will be published on this page with the revised “Last Updated” date.

We encourage you to review this policy periodically.


13. Contact & Privacy Grievances

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have a concern about how your personal information is handled, please contact us:

CASEGEAR INDIA PRIVATE LIMITED
Gurgaon, Haryana – 122001, India
Email: support@casegear.in

For privacy-related requests or grievances, please mention “Privacy Request” in the subject line so that our team can route your request appropriately.

We will review and respond to privacy requests within the timelines required under applicable law.


14. Governing Law

This Privacy Policy is governed by the laws of India and shall be interpreted in accordance with applicable Indian data protection, consumer protection and other applicable laws and regulations.

CASEGEAR INDIA PRIVATE LIMITED
Last Updated: August 2026