Refund policy

At CASEGEAR, we want you to be happy with every purchase. If something isn't right, we're here to help make it right.

 



1. Return & Exchange Window

You can request a return or exchange within 7 days of delivery.

To be eligible, the product must be:

  • Unused and in its original condition

  • In the original packaging with all accessories and freebies

  • With the protective film intact, wherever applicable

For damaged, defective or incorrect products, please contact us as soon as possible. An unboxing video is helpful and required for verification, although our team may also consider photos, videos or other evidence provided by you.

You can raise a return or exchange request through our Return & Exchange Portal.


2. Return Policy

For eligible change-of-mind returns, a ₹99 return charge may apply.

If the product received is damaged, defective, incorrect or different from what was ordered, CASEGEAR will arrange the appropriate resolution without any return charge.

Once a return is approved, the refund will be processed according to the applicable payment method and refund terms.


3. Exchange & Replacement

You can request an exchange within 7 days of delivery for an eligible product. An exchange for a different colour, model or product may carry a ₹99 exchange charge. The product being exchanged must meet the eligibility conditions above.

If the replacement product is more expensive, you will need to pay the difference through the payment link shared by us. If the replacement is less expensive, the difference will be refunded to the original payment method. For COD, EMI and Pay After Delivery (PAD) orders, the difference will be provided as CASEGEAR Store Credit.

If the requested replacement is unavailable, you can choose an eligible refund or Store Credit, depending on the payment method.

If the product received is damaged, defective or incorrect, the replacement will be arranged without any exchange charge.


4. Refunds

For eligible prepaid returns, refunds will generally be issued to the original payment method and may take 3-5 business days to reflect after processing.

For COD and EMI orders, eligible refunds will be provided as CASEGEAR Store Credit.

For genuine cases where a prepaid order is returned due to an issue not caused by the customer, a refund to the original payment method may be provided after a ₹99 return logistics deduction.

No ₹99 deduction will apply when the issue is caused by CASEGEAR, including receiving a wrong, damaged or defective product.


5. Store Credit

Store Credit is issued to the email address used to place the order and can be redeemed using a different email address at checkout.

Store Credit is provided as an alphanumeric code and can be used on future purchases at CASEGEAR.

Store Credit issued for returned orders does not expire.


6. Products Not Eligible for Standard Returns or Exchanges

The following products are not eligible for standard change-of-mind returns or exchanges:

  • Glass items, including Screen & Lens Protectors

  • Battery-powered products, including Power Banks, Atlas and other products containing batteries

  • Chargers and adapters, including the 20W Rapid Pro Adapter

This does not affect your rights in cases involving a defective, damaged, incorrect or otherwise non-conforming product, subject to applicable law.


7. Sale & Special Campaigns

Certain sale, promotional or special campaign orders may have specific return, exchange or refund conditions.

Any special conditions will be clearly communicated during the campaign or at the time of purchase.


8. A Simple Promise from CASEGEAR

If you've simply changed your mind, our standard return and exchange conditions apply. But if we've made a mistake, we'll take responsibility and work to make it right.

Your experience matters to us.

CASEGEAR INDIA PRIVATE LIMITED

Last Updated: August 2026